eCommerce seems to be a perfect way of doing business in the retail industry. Both customers and businesses enjoy unparalleled convenience that doesn’t come with a brick-and-mortar setup. What’s more, businesses have access to a global customer base, just like customers can choose from countless online shops that can deliver to their location, regardless of where they are in the world.
As a merchant, however, streamlining your operations is a challenging task, especially when doing it manually – that’s why you need an Order Management System (OMS). Let’s look at the five top benefits of getting an OMS for your online store:
1. It Increases Your Order Processing Capabilities
A top-of-the-range OMS isn’t just a tool for capturing orders – it’s an investment that transforms order processing into a strategic advantage. With it, online business owners can centralize orders from varying channels, making it easier to handle complex multi-channel strategies.
As the #1 order management system for eCommerce, Deck Commerce empowers you to handle pre-orders, custom orders, and back-orders with great effectiveness, so you can be sure that you are meeting all your customers’ needs with lots of precision and care. Besides, it’s an agile system that is capable of adapting to different scenarios, such as peak season demands, so you never have to compromise customer experience.
2. It Automates the Order Fulfillment Procedure
Modern order management systems usually handle the entire supply chain as an integrated ecosystem, hence merchants can automate the order fulfillment process. eCommerce businesses can use an OMS to process and push orders as quickly as possible, accept payments with ease, and forward order information for precise fulfillment.
If you process and complete orders in-house, you can even use an OMS to print shipping labels automatically. In addition, an OMS makes it possible to route client orders from the warehouses that are closest to them.
3. It Steamlines Multi-Channel Sales
Though it’s a world on its own, eCommerce doesn’t happen in a vacuum. The sales channels range from online marketplaces and social media platforms to websites and brick-and-mortar stores. When you implement an OMS, it becomes possible to unify these disparate channels so that you enjoy a consistent and updated view of sales throughout your business.
Basically, an OMS centralizes the different sales channels so that you can have a clear strategy and provide the same quality of service to all your customers regardless of where they are based.
4. It Improves Inventory Management
One of the top challenges that most eCommerce business owners have to deal with is ensuring their inventory is accurate across the different sales channels. In addition to giving you better visibility of your inventory, a well-designed OMS will offer additional features and improve your approach to inventory management.
You will get real-time insights into stock levels regardless of the storage locations, including physical stores and warehouses. As a result, you can perform inventory allocation and replenishment intelligently, thus reducing the risks of stockouts or overselling.
5. It Boosts the Overall Impression of Your Business
A well-designed OMS goes a long way toward increasing the visibility and impression of your brand. That’s crucial, considering that customers will never choose a brand with a negative impression in the marketplace. Since an OMS makes it easier to enhance customer service by offering benefits like personalized support and integration with customer relationship management (CRM) tools, you will be able to serve your customers better and earn good reviews.
In addition to fostering customer loyalty, it will be easier to build a huge customer base and keep your traffic growing.
Enjoy These Benefits and More
If you’ve been wondering how you can upgrade your order management process, your best starting place would be acquiring an Order Management System (OMS). Not only does such a tool contribute to seamless business operations in general, but it can also give you the competitive advantage you need for eCommerce dominance.
If you are trying to get started or want to learn more about order management systems and how they can benefit your business, the team at Deck Commerce will provide all the support you need.
